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Switching telehealth clinics in Australia
Reviewed by the Mediflora clinical team. This information is general in nature and is not medical advice.
Last reviewed 3 June 2026
You're free to change telehealth clinics in Australia. The smoothest moves use a discharge or transfer letter from your current clinic, so your new clinical team can continue your care safely without repeating steps. At Mediflora, once your transfer letter is processed, your initial consultation is A$1.
Can you switch telehealth clinics?
Yes — you can change provider at any time. Choosing continuity of care matters: a brief handover helps your new doctor pick up where the last one left off. If you'd like to understand the model first, see our guide to holistic, doctor-led care in Australia.
What's a discharge or transfer letter — and how do you get one?
It's a short summary your current clinic provides so your new team understands your history. You can request it directly from your current clinic. If that's awkward or slow, Mediflora's team can request it on your behalf with your consent — you don't have to manage it alone.
Switching to Mediflora, step by step
- Submit your details. Name, email and where you're currently being seen.
- Provide a transfer letter. Upload it, or ask us to help request it.
- Book your A$1 initial consultation. Once your letter is processed, usually within one business day.
What it costs?
Switching to Mediflora is an A$1 initial consultation once your discharge/transfer letter is processed.
Eligibility criteria apply to the switching offer, and it may change without notice. Services are not Medicare-rebatable. See full pricing.
Frequently asked questions
Can I switch telehealth clinics in Australia?
Yes. You're free to change clinics. A discharge or transfer letter from your current clinic helps your new clinical team continue your care safely and avoid repeating steps.
How do I get a discharge or transfer letter?
You can request it from your current clinic. If that's difficult, Mediflora's team can help request it on your behalf, with your consent.
What does it cost to switch to Mediflora?
Once your transfer letter is processed, your initial consultation is A$1. Eligibility criteria apply and the offer may change. Services are not Medicare-rebatable.
Related reading
Bring your care to a clinic that listens.
A$1 initial consult once your transfer letter is processed · eligibility criteria apply.
About this page
General health information, not medical advice; it does not replace a consultation with a qualified clinician. Verify independently: healthdirect, AHPRA.