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Frequently Asked Questions (FAQs)
How much does cannabis medication cost?
The cost of cannabis medications prescribed by our doctors at Mediflora depends on your specific condition and the treatment plan your doctor determines is best for you. Due to regulatory guidelines, we are unable to list medication prices on our website. However, the cost of prescribed treatments will be thoroughly discussed with you during your consultation.
After your consultation, you’ll be able to view the prescribed medications and their associated costs in your Mediflora patient portal under the “Prescriptions” section. From there, you can choose which medications to order online.
At Mediflora, we prioritize transparency. Rest assured, you’ll never pay additional dispensing fees, and we guarantee that you will never be charged more than the recommended retail price (RRP) for any medication, as part of our commitment to fair pricing and ethical practices.
Why doesn’t Mediflora provide “free” consultations?
At Mediflora, we believe in delivering the highest level of care through ethical prescribing practices, which is why we do not offer “free” or “cheap” consultations.
While many clinics offering free consultations may rely on nurses for detailed assessments, Mediflora ensures that all consultations are conducted by experienced, qualified doctors in dedicated 30-minute video sessions. This guarantees that you receive personalized care and expertise from professionals well-versed in natural medicine and managing chronic conditions.
We also do not provide free consultations because we are committed to agnostic prescribing, which means our doctors make recommendations based solely on what is best for your health, without any financial incentives to push specific products. This is crucial for ensuring that you receive treatments that are effective and tailored to your individual needs.
Some clinics offering free consultations may restrict your treatment options, often promoting cheaper, lower-quality compounded blends or specific brand names. At Mediflora, we prioritize the efficacy and quality of your treatment plan, ensuring that your health and well-being always come before profits.
Can I bulk bill Mediflora services through Medicare?
Unfortunately, Mediflora services are not currently eligible for Medicare rebates. Medicare provides rebates for telehealth consultations only if the patient has seen the doctor in person within the last 12 months. Due to the telehealth nature of our platform, we are unable to offer in-person consultations.
We hope that in the future, Medicare will adjust these rules, allowing us to offer rebates and help reduce treatment costs for our patients.
Can I claim Mediflora medication or services on my private health insurance?
Many Australian health insurers offer coverage for natural prescription medicines under certain conditions. Most insurers provide coverage for non-PBS (Pharmaceutical Benefits Scheme) prescriptions through their Extras plans, depending on the specifics of your policy. Coverage amounts vary by insurer, typically covering a predetermined amount each year, with limits per prescription.
To make a claim, insurers generally require specific documentation, such as:
- A pharmacy receipt with the pharmacy ABN and pharmacist details
- Information on the prescribed medicine, including the prescriber’s details and provider number
- Proof of payment for the medication
Some insurers may not require additional documentation like TGA (Therapeutic Goods Administration) approval or a letter from the prescribing doctor, so it’s always wise to check with your insurer for their specific requirements. Most insurers only cover products prescribed via the SAS (Special Access Scheme) or Authorised Prescriber pathways. As such, patients generally cannot claim on compounded medications.
How do I book a consultation with Mediflora?
Booking a consultation with Mediflora is easy—simply create an account and schedule your consultation, no referral needed. Alternatively, you can call us at 1300 123 456 to book your consultation over the phone.
During your 30-minute consultation, you’ll speak with a specialist in natural medicine who will review your health and create a personalized treatment plan tailored to your needs. We offer same-day, after-hours, and weekend appointments for your convenience.
What do I need for a telehealth consultation with Mediflora?
To get the most out of your Mediflora experience, we recommend having access to a webcam and microphone, either built into your computer or connected as an external accessory. This will allow you to communicate face-to-face with your doctor during the telehealth consultation, just like an in-person appointment.
If you don’t have access to a webcam or microphone, our doctors can still conduct your consultation over the phone. Simply mention in the enquiry section when booking that you don’t have access to these devices, and we’ll arrange a phone consultation for you.
What Organic Medicines Are Available Through Mediflora and Are They Legal?
All treatments prescribed by Mediflora doctors are legally prescribed to help manage various chronic health conditions and their symptoms. Any cannabis medications prescribed in full compliance with the eligibility criteria set by the Therapeutic Goods Administration (TGA).
To be eligible for prescription cannabis medication, you must meet the following criteria:
- Have a chronic condition that has lasted for 3+ months
- Have tried other treatments that didn’t fully alleviate your symptoms or caused unwanted side effects
- Not have a history of psychosis or be pregnant or breastfeeding
If you meet these criteria, you can explore natural cannabis treatment options that are both legal and tailored to your needs.
